Customer Service

Sears Optical

Our Commitment

ALWAYS FEEL CONFIDENT WITH YOUR PURCHASE:

At Sears Optical, we value you, our customer, and we are committed to helping you find the best solutions for your family's eye care needs.

Our goal is simple: to provide you with quality, fashionable eyewear products and the very best in customer service at a very reasonable price. And because eye care is a lifelong commitment for you, it is for us, too. We strive to build a lasting, lifetime relationship with you through exceptional customer service.

Our Guarantee

90-day Satisfaction Guarantee. Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, with your receipt, within 90 days of purchase for a refund or exchange. This guarantee does not cover accidental damage, scratches or breakage and is available only at participating locations.

Your satisfaction is important to Sears Optical.

Protect Your New Eyewear

Coverage includes:

- Protection from normal wear and tear
- Accidental Damage from Handling
- Day one coverage
- Repairs or replacements during the term of the protection plan

One year protection plan available. See more details.

Free Cleaning & Adjustments

We invite you to keep your eyeglasses looking and feeling great. Drop by Sears Optical at your convenience for complimentary eyeglass cleanings and adjustments.

Special Financing Available

Sears Optical Special Financing

12 Months, No Interest on optical merchandise purchases over $299 with a qualifying Sears card and if paid in full in 12 months.

Interest will be charged to your account from the purchase date if the purchase balance is not paid in full within 12 months or if you make a late payment.

See full details.

The Sears Trademark is registered and used under license from Sears brands, LLC.

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